Complaints and returns

Responsibility and examination of the products

Risk for the products is taken over by the customer as soon as they are in the customer’s possession.

After the customer has received the goods, the delivery should be examined as soon as possible to ensure that; the shipment is in accordance with the order confirmation, if the products have been damaged during transport, or have other errors / defects.


If there is a defect, defect or damage to the item, a written notice must be given by email ( ) within a reasonable time . In the email, we ask you to refer to the order number, as well as which item number / item name the complaint applies to. Attach pictures that clearly show defects / errors / damage.

Exchange and right of withdrawal

At INANNA STORE, you have an extended right of withdrawal for up to 30 days from the time you receive the item. If you wish to exercise the right of withdrawal, the item must be returned in the same condition as it was received and with a completed right of withdrawal form. As soon as the return is approved, you will receive a refund of the current amount. Return postage is paid by the customer.
Click here to download the form

Company information

In general

we are an emergining Norwegian company , the company was started in 2021. Through our online sales service , we offer a large variety of gift items , carefully designed from all over the world to bring you a big smile

Information and contact information
e-mail address
Call us at +4746584651
Our postal address is St.Olavs gate 1
2414 Elverum
Innlandet Norway